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Terms & Conditions

I will require a 50% deposit for all new clients this deposit is transferable but not always refundable. If you don’t show up to your appointment or cancel at the last moment your deposit will not be refunded and you will be required to pay again to secure another appointment. This deposit needs to be paid no later than 72 hours before your appointment date.

No shows
You will receive a text message and email 24 hours before your appointment. If you cancel at the last moment or don’t show up to your appointment, you will be sent an invoice for 50% of your service and be required to pay a 50% deposit for future appointments.

At Curls Undone we do our best to make our clients happy during their visit to the salon. Unfortunately sometimes things don’t always turn out the way you thought. At the start of your appointment, we will always do a thorough consultation and decide the desired outcome. If you have any concerns please make contact asap so we can rectify the situation.

  1. We offer a 7 day review policy where if you are not happy with your curl cut or need any slight changes we can offer you an option to make changes 

  2. Products can only be returned if they are faulty not if you have a change of mind 

  3. We recommend that you use good quality water soluble products to keep the best possible health of your hair

  4. If you decide to cut your own hair or go somewhere else before making contact, we will not be able to rectify

  5. There is a strict no refund policy